과천시가 행정안전부와 국민권익위원회가 주관하는 ‘2024년 민원서비스 종합평가’에서 전년 대비 한 단계 상승한 ‘나’ 등급을 받았다.
행정안전부와 국민권익위원회는 307개 행정기관을 대상으로 민원서비스의 수준을 항목별로 나누어 평가해 총 5개의 평가 등급(가~마)을 부여하는 종합평가를 실시해 서울특별시, 의왕시, 안양시, 하남시, 음성군 등 민원서비스 종합평가 우수기관 32개를 선정해 지난 2월 4일 공개했다.
과천시는 특히 시민옴부즈만 제도를 도입하고, 고충민원 예방을 위한 선제적 대응을 강화하는 등 적극적인 행정을 펼쳐 ‘고충민원 처리’ 항목에서 높은 평가를 받았으며, 국민생각함을 통해 시민 소통을 강화하면서 ‘국민신문고 민원처리’ 부문에서도 긍정적인 평가를 받았다.
과천시는 지난해 민원인과 공무원이 모두 만족하는 ‘다같이 행복한 민원실’을 운영 기조로 삼아 △민원실 환경 개선 △통합민원창구 신설 △민원 순번 대기 시스템 도입 등으로 시민 편의를 대폭 강화하고, △특이민원 대응 교육·훈련 강화 △휴대용 보호장비 추가 확보 등 민원 담당 공무원의 안전을 위한 조치도 적극 추진했다.
신계용 과천시장은 “최고 등급인 ‘가’ 등급을 목표로 모든 부서가 협력해 체계적으로 민원 서비스를 개선해 나가겠다”며, “단순히 등급 향상을 넘어, 시민이 체감할 수 있는 수준 높은 민원 행정을 실현하는 데 최선을 다하겠다”고 밝혔다.
아래는 위 기사를 ‘Google 번역’으로 번역한 영문 기사의 ‘전문’이다. ‘Google 번역’은 이해도를 높이기 위해 노력하고 있다. 영문 번역에 오류가 있을 수 있음을 전제로 한다. <*The following is [the full text] of the English article translated by ‘Google Translate’ and amended. ‘Google Translate’ is working hard to improve understanding. It is assumed that there may be errors in the English translation.>
Gwacheon City Receives ‘Excellent’ Grade in Comprehensive Evaluation of Civil Complaint Services Hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission
Received ‘B’ Grade for 3 Consecutive Years… High Evaluation of ‘Handling Complaints’ Item
Gwacheon City received a ‘B’ grade, one level higher than the previous year, in the ‘2024 Comprehensive Evaluation of Civil Complaint Services’ hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.
The Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission conducted a comprehensive evaluation that divided the level of civil complaint services into categories for 307 administrative agencies and gave them a total of five evaluation grades (A to D), and selected 32 excellent institutions in the comprehensive evaluation of civil complaint services, including Seoul Metropolitan City, Uiwang City, Anyang City, Hanam City, and Eumseong County, and announced the results on February 4.
Gwacheon City received high marks in the ‘Complaint Handling’ category for its proactive administration, including the introduction of the Citizen Ombudsman System and strengthening preemptive responses to prevent complaints, and also received positive evaluations in the ‘Civil Petition Handling’ category for its proactive administration through strengthening communication with citizens through the Citizens’ Thinking Box.
Last year, Gwacheon City established the ‘Civil Petition Office where Everyone is Happy’ as the operating principle that satisfies both complainants and civil servants, and significantly enhanced citizen convenience through measures such as ▲improving the environment of the civil petition office, ▲establishing an integrated civil petition window, and ▲introducing a civil petition waiting number system. In addition, it actively promoted measures to ensure the safety of civil servants in charge of civil petitions, such as ▲strengthening education and training for responding to special civil petitions, and ▲securing additional portable protective equipment.
Gwacheon Mayor Shin Gye-yong said, “We will systematically improve civil petition services through cooperation between all departments, with the goal of achieving the highest grade, ‘A’,” and “We will do our best to realize high-level civil petition administration that citizens can feel, beyond simply improving the grade.”
